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HermesSOFT Expert Support: an overview

If you need a consultation for multi-lingual problems on Macintosh or Windows
you can subscribe for receiving personalized help from knowledgeable professionals.
HermesSOFT offers several levels of priced support that ranges from one-time fees to annual plans.

Definition of options
Key benefits
Supported issues
Not supported
Terms and conditions
Definition


Incident is situation with the fonts, applications and operating systems (see Supported issues), in which You do not have expected results, when working, printing, making PDF files and so on. Sometimes solving of problems and incidents need additional work, reworking Your documents or work around.

support
single incident
subscription
6 months
subscription
12 months
subscription
personalized e-mail help
x
x
x
access to HTTP support site
-
x
x
6 months subscription (incl. unlimited coverage for a half year - additional work, reworking of documents or work around)
-
x
x
12 months subscription (incl. unlimited coverage for one full year - additional work, reworking of documents or work around)
-
-
x
Price (EUR)
€59 EUR
€129 EUR
€199 EUR
Buy online


Key benefits


Find fast answers to tricky technical issues from knowledgeable HermesSOFT professionals.
Get help when you need it most: HermesSOFT Expert Support professionals are available mornings through evenings, 15 hours each day during the week, and on Saturdays.
Ensure creative output by reducing technical hurdles.
Flexible pricing allows you to cover your support needs for a full year or on a per- incident basis.

Supported issues


The following issues are covered for current:

1/ How to use fonts and font utilities as described in our User Guide documents

2/
Compatibility and trouble free work with fonts with applications under MS Windows 9.x/Me/NT/2000/XP.

3/
Compatibility and trouble free work with fonts with applications under Mac OS 8.x/9.x/X.

4/
Troubleshooting assistance for unexpected behavior in the software* see 6/ Supported Applications below

5/
Applications Performance issues, such as program errors or crashing * see 6/ Supported Applications below

6/
Supported Applications
-- under Windows 9x/ME/NT4/2000/XP:
MS Office 95/97/2000/XP, CorelDraw v.10, 11, Adobe Illustrator v. 9, 10, FreeHand 10, 11, Adobe PhotoShop v. 6, 7, QuarkXpress 3.x, 4.x, 5.x, Adobe InDesign 1.x, 2.x, Adobe PageMaker 6.x, 7.x, Adobe Acrobat 5.x, 6.x;
-- under Windows 2000/XP only:
MS Office 2003, Adobe InDesign CS (3.x), Adobe Illustrator CS (v. 11), Adobe PhotoShop CS (8), QuarkXpress 6.x, Adobe Acrobat 6.x, CorelDraw 12, FreeHand MX 2004;
-- under Mac OS 8.x, 9.x:
MS Office 98/2001, CorelDraw v. 10, 11, Adobe Illustrator v. 9, 10, FreeHand 10, 11, Adobe PhotoShop v. 6, 7, QuarkXpress 3.x, 4.x, 5.x, Adobe InDesign 1.x, 2.x, Adobe PageMaker 6.x, 7.x, Adobe Acrobat 5.x, 6.x;
-- under Mac OS X (10.1x,10.2x,10.3x) only:
MS Office X, Adobe InDesign CS (3.x), Adobe Illustrator CS (v. 11), Adobe PhotoShop CS (8), QuarkXpress 6.x, Adobe Acrobat 6.x, CorelDraw 12, FreeHand MX 2004;

7/ Multi-lingual fonts and typesetting under Windows and Mac OS
The Multi-language Resources for Mac OS help you to work and type text with all East and Central European languages, and also Greek, Turkish, Croatian and Romanian languages. More details ...

8/ Supported Languages:
-- Cyrillic languages: Abyssinian, Adygeish, Avarish, Balkarian, Byelorussian, Bulgarian, Chechenish, Darginish, Ingushian, Kabardino-Cherkesian, Kumykish, Lakish, Lesginian, Macedonian, Mordovsko-Ersatian, Mordovsko-Mokshanian, Nanaish, Nenish, Nivkh, Nogaian, Russian, Selkup;
-- Central and East European languages:
Albanian, Croatian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Moldavian, Polish, Romanian, Slovak, Slovene, Sorbian Lower, Serbian Upper, Serbian, Tabasaranish, Ukrainian;
-- Greek modern and polytonic languages;
-- West European languages:
Albanian, Bretonian, Catalonian, Danish, Dutch, English, Finnish, French, German, Iceland, Irish, Italian, Norwegian, Portuguese, Rhaeto-Romanic, Spanish, Swedish;
-- Turkish language;

9/ Cross-platform Compatibility

10/
Trouble free work with PostScript fonts and Acrobat technology

11/
Installation problems

12/
Assistance for using Multiple Master (MM) fonts, OpenType fonts, PostScript Type 1 fonts

Not supported


The following issues are not supported, though technicians may provide limited recommendations and resources for these types of issues:
• Fixing damaged files
• Third party plug-ins and software support
• Network and server-side problems

OpenType PRO
HermesSOFT currently offers
special OpenType PRO fonts.
See details ...

Font Utilities
These language resources, utilities,
and macroses
give you
the troubleshooting
help you need.
Find out more ...

Expert Support
Improved support for multi-lingual
problems
on Macintosh and Windows.
See Details ...

Old Cyrillic and Glagolitic
Description of the Font Set
Main Advantages
UNIQUENESS,
Enablers.
See Details ...

For more information, technical and sales questions, please contact HermesSOFT
typefaces
updated 1/25/11